Privacy Policy

Privacy Policy

Last updated August 2026. Craftwell Custom Renovations ("we") operates craftwellrenovations.com. This page explains what we collect and what we do with it.

What we collect. When you submit a form we collect the name, phone number, email address, ZIP code and project details you give us. We also collect standard analytics data — pages viewed, how you arrived, approximate location and device type — through Google Analytics and Google Tag Manager, and call data through CallRail when you phone a number listed on this site. Calls may be recorded for quality and training.

Why we collect it. To respond to your enquiry, schedule and deliver work, and understand which marketing actually produces customers. That is the entire list.

Advertising. We use Google Ads and Meta advertising tools, which may set cookies to measure whether an ad led to an enquiry and to show you our ads elsewhere. You can opt out of personalised Google advertising at adssettings.google.com.

Text messages. If you give consent, Craftwell Custom Renovations may text you about your enquiry, your estimate, your insurance claim and the progress of your job. You give that consent by ticking the consent box on a form on this website, by giving your number to a Craftwell Custom Renovations representative by phone or in person, or by texting us first. Message frequency varies — typically 1 to 5 messages per job, and no more than 10 messages per month. Message and data rates may apply. Reply HELP for help, or STOP at any time to opt out. Consent to texts is never a condition of getting service, a quote or a purchase. We do not share or sell mobile numbers, or the consent you give to receive text messages, to any third party or affiliate for marketing or promotional purposes. Full SMS terms are in our Terms & Conditions.

What we never do. We do not sell your personal information. We do not share it with anyone except the service providers who help us run the business — our CRM, call tracking and analytics tools — under their own confidentiality terms. We never share or sell mobile numbers or text-messaging consent to third parties or affiliates for marketing or promotional purposes.

Your choices. Ask us to correct or delete your information at any time by calling (513) 299-7795 or emailing info@roofsfortroops.life, and we will action it.

Contact. Craftwell Custom Renovations, 27 Water St #1, Milford, OH 45150. (513) 299-7795.